24/7 Medical Assistance Across 50+ Countries
About Us

About Us

Your trusted global partner in medical and travel assistance since 2014

Who We Are

Leading Medical Assistance Provider

Credible Medical Assistance (CMA), headquartered in Kolkata, India, is a leading independent medical assistance and coordination company operating across Asia, the Middle East, Europe, and South America.

Founded with a singular mission — to provide world-class medical and technical assistance for international travelers — we've grown to become a trusted partner for insurance companies, embassies, and corporations worldwide.

Our 24/7 Alarm Centre and multilingual coordination team provide emergency medical support, patient management, and global healthcare coordination with a commitment to speed, transparency, and cultural understanding.

ISO 9001:2015 Certified
GDPR Compliant
Public Liability Insurance
24/7 Multilingual Support
CMA Team
10+ Years of Excellence
Our Story

The CMA Journey

From humble beginnings to a global medical assistance leader

Credible Medical Assistance was created with one goal: to provide all forms of medical and technical assistance for international travellers in South East Asia and many European countries. As an independent medical assistance company, we provide immediate and professional assistance to other assistance companies, insurance companies, and embassies all over the world.

We operate across India, Thailand, Indonesia, Singapore, Malaysia, France, UK, Sweden, Germany, Italy, Nepal, China, Cambodia, Vietnam, Maldives, and UAE. We have established a trusted affiliate network of healthcare providers in the most popular holiday destinations, and in the most remote locations in these regions.

As a provider based in the region, we hold close ties with medical facilities, local authorities, and service providers. All cases are handled with linguistic and cultural understanding where we emphasize giving a personal, prompt, cost-controlled, and quality-oriented service from the first call.

Our call center is staffed with qualified and trained coordinators, nurses, and doctors who, in connection with our comprehensive network of service providers throughout the region, are ready to assist every hour of the day throughout the year.

Our Foundation

Vision, Mission & Values

The principles that guide everything we do

Our Vision

To be the most trusted global partner in medical assistance, setting the gold standard for emergency healthcare coordination worldwide.

  • Global healthcare excellence
  • Industry-leading response times
  • Seamless cross-border coordination

Our Values

Integrity, compassion, and excellence form the cornerstone of our organization. We treat every patient like family.

  • Patient-first approach
  • Ethical practices
  • Continuous improvement
140,000 + Cases Handled
21,200 + Cities Covered
22,650 + Healthcare Providers
40 + Countries
What We Offer

Our Core Services

Comprehensive medical assistance tailored to your needs

Third Party Administration

We provide TPA services in healthcare including designing medical plans, administering healthcare claims, and providing managed healthcare services to insurance companies and corporations.

Emergency Medical Assistance

Immediate response within 15 minutes across Asia & Europe. Our trained medical team ensures swift coordination and professional assistance in any emergency situation.

Medical Evacuation & Repatriation

Safe patient return with medical escort and complete repatriation arrangements. We coordinate air ambulance services and commercial flights with medical accompaniment.

Cost Containment

Through our vast network and local market experience, we control expenses for medical services while maintaining the highest quality of care for patients.

Global Network Coordination

Being your local partner, we guarantee swift operations at advantageous prices with a trusted network of healthcare providers in popular and remote destinations.

24/7 Alarm Centre

Our call center is manned with qualified coordinators, nurses, and doctors ready to assist every hour of the day throughout the year in multiple languages.

Why Choose Us

Your Trusted Partner in Healthcare

Choosing Credible Medical Assistance means partnering with a proven, technology-enabled TPA that prioritizes quality, speed, and transparency.

Technology-Driven Efficiency

Advanced digital platforms streamline claims, authorizations, and provider communications—reducing errors and eliminating delays.

Proven Track Record

Years of experience with measurable results, supporting insurers, corporates, and providers with solutions that enhance service delivery.

Complete Transparency

From real-time updates to clear reporting, partners always know the status, progress, and rationale behind every decision.

Quality & Accuracy

Every case handled with meticulous attention. Medical specialists and compliance experts ensure clinically sound decisions.

Healthcare Team
Our Credentials

Certifications & Compliance

ISO 9001:2015

Certificate No: ICI/2285135/22

GDPR Compliant

Data Protection Certified

Public Liability

License No: 8476120376

Registered Business

GST: 19AAUFC9363L1ZG